Customer Information
1. Order process, conclusion of contract
You can order from us
in the online shop,
by e-mail,
by fax,
by letter,
by phone
or by fax or post using the order form enclosed in the
catalogue. We would also be happy to welcome you to our sales rooms during the specified business hours.
Our offers and article presentations do not constitute a binding offer. Only your order is binding under Section 145 of the German Civil Code (BGB), which we can accept. After you have sent the order, we will first send you confirmation of receipt of the order via email. Upon acceptance of your order by us, you will receive an order confirmation via email within 3 working days of receipt of your order; this gives rise to the contract. If you choose PayPal or credit card as your payment method and pay using the payment method selectable in the online order process, we hereby declare that we will accept your offer at the time you click the button that completes the order process.
When ordering in our online shop, you can view products in more detail by clicking on the product image and add them to your shopping cart by clicking the TO CART link. You can view the contents of your shopping cart at any time by clicking the shopping cart icon. You can remove products from your shopping basket by clicking the REMOVE links. If you want to buy the products in the shopping cart, click the CHECKOUT button in the shopping cart. During the next stage of the order process, you can decide whether you want to order using an existing customer account, create a customer account, or order as a guest. Enter your order and delivery details and select the desired payment method. In the final step, you will receive an overview of your order data and can check all information and change it if necessary. You can also correct any errors by navigating backwards in the browser or cancelling the order process and starting over. To complete the purchase, click on the ORDER NOW button. This will send the order to us.
If you would like to commission us to overhaul, repair, retrofit or recondition your Sinn watch, you can drop it off in person to our customer services office in Frankfurt am Main. If you would like to send us your Sinn watch, please use our Order form and send us the signed order form along with your Sinn watch. Once we receive your Sinn watch, we will send you confirmation of receipt. After reviewing the service request, we will send you a cost estimate. You can confirm or reject this by email, fax, letter or telephone. The service contract becomes binding upon receipt of your cost approval by us. You will receive an order confirmation in this regard. After the statutory withdrawal period has expired, the watch will be assigned to our workshop, and the service will begin. However, you can also state in the order form that we should start the service before the expiry of the statutory withdrawal period.
We will save your order and the order data you have entered. We will email you an order receipt confirmation and then an order confirmation with all order details. You also have the option of printing out both the order and the GTCs before sending the order to us.
2. Right of withdrawal for consumers for the purchase of goods (watches, accessories, etc.)
The following right of withdrawal only applies to consumers in relation to the distance selling of goods:
Withdrawal instructions
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without providing a reason.
The withdrawal period is fourteen days from the day on which you or a third party other than the carrier designated by you has taken possession of the goods.
To exercise your right of withdrawal, you must inform us (Sinn Spezialuhren GmbH, Wilhelm-Fay-Straße 21, 65936 Frankfurt am Main, telephone: +49 (0)69 978414-0, email: info@sinn.de) of your decision to withdraw from this contract by means of a clear statement (e.g. email or a letter sent by post). You may use the attached template withdrawal form, although this is optional.
When notification stating that you wish to exercise your right of withdrawal is sent within the withdrawal period, this is sufficient to meet the cancellation deadline.
Consequences of withdrawal
If you withdraw from this contract, we will reimburse all payments we have received from you, including delivery costs (with the exception of additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive your notification of withdrawal from this contract. We will use the same means of payment for this reimbursement that you used in the original transaction, unless otherwise expressly agreed upon with you. In no case will you incur any fees as a result of such reimbursement. We may withhold reimbursement until the goods have been returned to us or until you have supplied evidence of having sent back the goods, whichever comes first.
You must send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the date on which you notify us that you have withdrawn from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from any handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for the production of which an individual selection or decision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
3. Right of withdrawal for consumers for services (overhaul, repair, retrofitting or reconditioning, etc.)
The following right of withdrawal is only applicable to consumers in relation to the distance selling of goods when ordering services:
Withdrawal instructions
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without providing a reason.
The withdrawal period is fourteen days from the date of conclusion of the contract.
To exercise your right of withdrawal, you must inform us (Sinn Spezialuhren GmbH, Wilhelm-Fay-Straße 21, 65936 Frankfurt am Main, telephone: +49 (0)69 978414-0, email: info@sinn.de) of your decision to withdraw from this contract by means of a clear statement (e.g. email or a letter sent by post). You may use the attached template withdrawal form, although this is optional.
When notification stating that you wish to exercise your right of withdrawal is sent within the withdrawal period, this is sufficient to meet the cancellation deadline.
Consequences of withdrawal
If you withdraw from this contract, we will reimburse all payments we have received from you, including delivery costs (with the exception of additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive your notification of withdrawal from this contract. We will use the same means of payment for this reimbursement that you used in the original transaction, unless otherwise expressly agreed upon with you. In no case will you incur any fees as a result of such reimbursement.
If you have requested that the services begin during the withdrawal period, you must pay us an appropriate amount corresponding to that proportion of the services already provided up to the point at which you notify us of the exercise of your right of withdrawal with respect to this contract, in relation to the total amount of the services covered by the contract.
The right of withdrawal expires in the case of a contract for the provision of services if we have performed the service in full and only started to perform the service after you had given your express consent and, at the same time, confirmed that you are aware that you lose your right of withdrawal upon complete fulfilment of the contract by us.
4. Template revocation form for consumers
(If you would like to withdraw from the contract, please complete this form and send it back.)
To
Sinn Spezialuhren GmbH
Wilhelm-Fay-Straße 21
65936 Frankfurt am Main, Germany
E-mail: info@sinn.de:
I/We (*) hereby revoke the contract concluded by me/us (*) relating to the purchase of the following goods (*)/provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if paper communications are used)
Date
(*) Delete as appropriate.
5. Payment
When ordering through our online shop you can pay conveniently:
in advance by bank transfer,
with PayPal
or by credit card (Visa, MasterCard).
For orders placed in our sales rooms or via means of remote communication other than the online shop, we accept:
cash payments,
payments by EC card,
credit card (Visa, MasterCard).
If you have ordered one of our services (overhaul, repair, retrofitting or reconditioning, etc.), we also offer payment on invoice. The invoice will be included with your parcel upon return or collection. The invoice amount must be transferred to us within 10 days. However, we only offer payment by invoice if the delivery is to a German address.
6. Shipping costs, taxes and customs duties
New watch deliveries are free of shipping costs within Germany. For delivery to European Union (EU) Member States, we charge EUR 80.00 and for deliveries to all other countries we charge EUR 120.00 shipping costs. For bracelets and accessories we charge EUR 5.90 within Germany, EUR 20.00 to European Union (EU) Member States and EUR 25.00 to all other countries.
Shipping costs for service and spare parts can be found in the service price list.
For deliveries within the European Union (EU), the VAT rate of the supplier country is charged. Deliveries outside the EU are shipped VAT-free.
For deliveries outside the EU, additional customs duties and fees may apply. Please check the relevant customs regulations with the respective customs authorities.
7. Customer service, repairs
If you have any questions, complaints or claims, please contact us. You can reach our customer service during our stated opening hours by email at kundendienst@sinn.de or by phone at +49 (0)69 978414-400.
For service and repair orders that are not placed within the scope of the statutory warranty, a corresponding cost estimate will be sent and the customer's consent to carry out the offered service will be obtained. The fee for preparing the cost estimate is EUR 20.00, including VAT, not including shipping costs. This amount will be credited to the customer's invoice amount if the order is executed.
8. Note on the Battery Act (Batteriegesetz)
In connection with the sale of batteries and rechargeable batteries, we as a retailer are obliged under the Battery Act (Batteriegesetz) to inform our customers of the following:
You are legally required to return old batteries after use. As an end user, you can drop off old batteries and rechargeable batteries from our range to our sales rooms free of charge or send them back to us. You can also return old (rechargeable) batteries to a municipal collection point or local retailer. Please note that you must not dispose of batteries or rechargeable batteries in household waste. This is indicated by the crossed-out wheeled bin symbol on batteries and rechargeable batteries.
Improper disposal of batteries and rechargeable batteries can have harmful effects on the environment and human health due to the substances they contain. The separate collection and recycling of used batteries is therefore of particular importance for the environment and health.
Batteries and rechargeable batteries are also marked with the chemical symbol of the pollutant they contain. Batteries that contain more than 0.0005 percent by weight of mercury, more than 0.002 percent by weight of cadmium or more than 0.004 percent by weight of lead are marked with the chemical symbols of the metals (e.g. Cd for cadmium, Pb for lead, Hg for mercury).
9. Out-of-court dispute resolution / online platform (OS platform)
As an online retailer, we (info@sinn.de) are obliged to inform you about the European Commission's online dispute resolution platform (ODR). This can be accessed via the following internet address: https://ec.europa.eu/consumers/odr/
We are not willing or obliged to participate in dispute resolution proceedings before consumer arbitration boards.