Warranty statement
In addition to the statutory warranty, we – Sinn Spezialuhren GmbH, Wilhelm-Fay-Strasse 21, 65936 Frankfurt am Main – provide a manufacturer’s warranty against material and manufacturing defects for the watch SINN strap replacement tool.
The warranty period is years.
The warranty period is calculated from the invoice date.
Our warranty is applicable worldwide.
If you wish to make a warranty claim, we will repair the watch for you at no additional cost.
Warranty claims are excluded in the event of damage caused by:
- Improper use
- Repairs or attempted repairs which were not carried out by us or our authorised partners. A list of authorised partners can be found in the Sales and Service Partners menu on our website www.sinn.de.
- Signs of wear and tear, especially to straps
- The use of force (blows, knocks, impact)
Please inform us – Sinn Spezialuhren GmbH by phone +49 (0) 69/97 84 14-400 or email kundendienst@sinn.de – as soon as you are aware of the potential warranty claim to avoid further damage. In order to approve the warranty, we will need the watch and proof of purchase (invoice) with a detailed description of the damage.
In the event of a warranty claim, we bear the costs of sending and returning the watch as well as the transport risk, provided that the transport is carried out by the transport company specified by us and the watch has been securely packaged. Please contact us by phone +49 (0) 69/97 84 14-400 or email kundendienst@sinn.de. Otherwise, as the customer, you will bear the costs of the shipment and the transport risk.
Any costs incurred for customs duties, import duties and other fees incurred when the watch is returned to the recipient country must be borne by the recipient.
We provide this warranty in addition to your existing statutory rights for defects. These rights are not restricted by the warranty and they can be exercised free of charge.
